March 10, 2010
Customer Privacy Policy
Northeast Bank collects only that information about our customers that is deemed legally relevant or necessary for us to conduct our business. Our Bank collects nonpublic personal information about you from the following sources:
- Information we receive from you on application
or other forms
- Information about your transactions with us
or others
- Information we receive from a consumer
reporting agency
We maintain strict security procedures to protect customer information. Northeast Bank does not sell, exchange, or share its customer information with outside organizations unless the third party is essential in administering bank business. If you decide to close your account or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice.
We do not reveal specific information about our customers’ accounts or other personally identifiable data to unaffiliated parties for their independent use, unless (1) our customer has requested it in writing; (2) the information is provided to help complete a transaction initiated by our customer; (3) the information is provided to a reputable credit bureau or similar information reporting agency; or (4) disclosure is lawfully permitted or required.
Information we disclose to companies that work for us. We may disclose the information we collect from you to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. We do not provide your personal information to non-bank companies for the purpose of their independent telemarketing or direct mail marketing of any non-financial products or services by those companies. Although, you will not have the option to opt out of this sharing agreement, if we share information with a third party non-affiliated marketing firm to tell you about our new products or services, we will enter into a written agreement with the third party. The agreement will require the third party to maintain the confidentiality of the information in the same manner our bank would and restrict its use.
Keeping accurate records of your information is very important to us. We will respond promptly if we learn of the need for corrections. If you detect an inaccuracy in your statements or in any other communication from us, please contact a personal banker.
Employee access to customer information is restricted to their “need to know” for business reasons. Our Bank maintains physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information. All of our employees are trained to respect customer privacy and are monitored for adherence to our Privacy Policy.
The Bank is examined on a periodic basis. The reports that the examiners are furnished with remain the property of the regulatory agency and are strictly confidential. Information contained in the reports is privileged information and will not be communicated to anyone not officially connected with the Bank.
Our Dispute Resolution Officer, Suzanne Sjoselius, may be reached at 612-362-3219 if you should have any questions regarding our Privacy Policy.
Internet Privacy Notice
Northeast Bank respects the privacy of its customers and is committed to protecting their information on our Web site. We only collect non-identifying information about visitors to our Web site such as (1) date and time the site was accessed, (2) what pages were visited, (3) what servers were used, and (4) the city of the visitor as identified by the server address. Web site visitors are invited to submit personal information by e-mail, submitted applications, or by requests for information. This information is used, as appropriate, by employees of Northeast Bank to complete the request submitted through the Web site. This information is not disseminated outside the bank, nor is it sold to other organizations.
Northeast Bank trains and requires our employees to protect the privacy of information about our customers regardless of the medium used to fulfill customer financial needs. To protect the privacy of our customers, we use appropriate security standards and procedures to control access to customer information. This has always been Northeast Bank's policy, and it is the policy that will be followed regarding all electronic customer transactions.
Cookie Technology
A cookie is a piece of data given to a browser by a web server. We set a cookie each time you log onto NetTeller. This cookie is merely an anonymous number that identifies the user’s session. It does not store any personally-identifiable information. We only use cookie technology to strengthen banking in the following way:
While you are connected to the NetTeller site, the cookie is constantly monitored to ensure that we are communicating to the machine that logged in. If this cookie connection is interrupted (as may occur if an intruder intercepts your information), NetTeller will cancel the connection. This cookie will remain on your hard drive after you have completed your session. When you log onto NetTeller the next time, the old cookie will be replaced by a new cookie. At the end of any session, you can remove this cookie.
Children’s Online Privacy
Because we have no way of distinguishing age of individuals who access our website, we collect the same general information we collect from any website user as well as personally-identifiable information from individuals under the age of 14 if they provide it. If such information is received via e-mail, we will respond to the communication as warranted but only retain the information in accordance with our general information collection policy.
Links to Our Website
We are not responsible for the content or the privacy policies of websites to which we may provide links.
Changes To This Internet Privacy Notice
We reserve the right to introduce new services or practices that may require a change to the provisions of this notice.
Do Not Call Policy
Northeast Bank respects the privacy of all consumers. If you would prefer not to receive consumer-related direct marketing communications from Northeast Bank, you need to request that your name be placed on Northeast Bank’s Do not Call List and/or Northeast Bank’s Do Not Mail List. Please allow up to thirty (30) days after you have made your request, for your name to be removed from any sales/marketing programs currently underway.
How to Be Placed on the Northeast Bank Do Not Call and/or Do Not Mail Lists:
1. If you receive a call from a Northeast Bank sales person, ask to be placed on the Northeast Bank Do Not Call List and provide the sales person with the following information:
- Name
- Address
- Telephone Number(s) (including area codes)
And/or
2. Submit your request for placement on the Do Not Call List and/or Do Not Mail List by calling 612-362-3216 and speaking to a representative (please note: leaving a message does not constitute a formal request to be placed on the Do Not Call/Do Not Mail list). State that you wish to be placed on the Northeast Bank Do Not Call List and/or Do Not Mail List. You will need to provide the representative with the following information:
- Name
- Address
- Telephone Number(s) (including area codes)
And/or
3. Submit your request for placement on the Northeast Bank Do Not Call List and/or Do Not Mail List in writing. Please include your name, address and telephone number(s) along with a statement indicating that you would like to be placed on the Northeast Bank Do Not Call List and/or Do Not Mail List. Send your written request to:
Northeast Bank
Attn: Do Not Call/Do Not Mail List
77 Broadway Street NE
Minneapolis, MN 55413
We will maintain the telephone number(s), address and name on the Northeast Bank Do Not Call List and/or Do Not Mail List for five (5) years. If a person’s name, telephone number(s) and/or address changes, another request must be submitted to have the new number and/or address added to the Northeast Bank Do Not Call List and/or Do Not Mail List. Any questions regarding Northeast Bank’s Do Not Call Policy may be directed to the company address listed above.
